1. Hardware Items:

• Returns for hardware items will only be accepted in the case of manufacturing defects or damage in transit.
• Customers must notify ID Tech Systems by writing to at customer service email [email protected] about any damage in transit immediately or with within 12 hours of receiving the goods.
• Customers must notify ID Tech Systems by writingat customer service email [email protected] about any manufacturing defects immediately or within 48 hours of receiving the goods.
• To initiate a return, customers should contact ID Tech Systems atcustomer service email[email protected]and request a return authorisation.
• If the return is deemed eligible, customers will be provided with a return authorisation number (RMA) and further instructions for the return process.
• The returned item(s) must be securely packaged, including all accessories and documentation, and shipped back to ID Tech Systems within 3 days of receiving the RMA.
• Customers are responsible for the cost of return shipping, and delivery charges will be deducted from the refund.

2.Consumables Items:

• No returns will be accepted for consumables items once they have been opened.
• Unopened consumables can be returned within 3 days of the delivery of goods to the customer’s site.
• Customers are responsible for the cost of return shipping, and delivery charges will be deducted from the refund.
• To initiate a return, customers should contact ID Tech Systems atcustomer service emailand request a return authorisation.
• Once the return is authorized, customers will be provided with an RMA and further instructions for the return process.
• The returned item(s) must be securely packaged and shipped back to ID Tech Systems within 3 days of receiving the RMA.

3.Customised Items:

• No returns will be allowed for customised items such as printed cards, lanyards, hardware, software, and other items that are tailored to customer specifications.
• Customers are encouraged to thoroughly review and confirm all customisation details before placing an order.

4.General Terms:

• All returns must be authorised by ID Tech Systems prior to shipping the item(s) back. Returns without proper authorisation (RMA) will not be accepted.
• Customers should contact ID Tech Systems at [email protected]to request a return authorisation.
• Returns must be shipped back in their original packaging and in unused condition unless the return is due to a manufacturing defect.
• ID Tech Systems reserves the right to inspect returned items to determine eligibility for a refund.
• Refunds will be issued within 7 to 16 business days after the returned items have been received, inspected, and deemed eligible for a refund.
• Refunds will be processed using the original payment method used for the purchase.
• In the event of a refund, any delivery and return charges incurred by ID Tech Systems will be deducted from the customer’s refund amount.
• If a customer receives a faulty or incorrect item, ID Tech Systems will cover the cost of return shipping.
• This policy is subject to change without prior notice. Customers are advised to review the most up-to-date version on the ID Tech Systems website or contact customer service for the latest information.

For more information or to initiate a return, please contact our customer service team at [email protected].